PARQUET DELIVERY DETAILS
We will normally have already agreed a date for receiving your goods. Sometimes you will have asked us to store your pallet of parquet until you are ready to undertake your planned work, which we are happy to do, at no charge for up to six months. If you have asked us to do this, please ensure you take responsibility for contacting us with good and reasonable notice (at least 5 working days) to plan your date of delivery.
The date for delivery should be when you or your nominated person will be available as the delivery must be signed for. Normally the delivery company will call to check you will be there – but sometimes they don’t!
The courier company we use is Palletline, a network of couriers which sub-contract to local delivery firms throughout the country. The delivery you pay for is an economy rate, which is normally 48 hours from despatch to arrival, during a working week, but it may be longer in outlying areas.
For small parcels up to 20kg we use UPS, who require a signature before delivery.
There is no timed delivery without an extra charge. If you want a Saturday, next day or specified time delivery, then we can advise you on price.
Method of Delivery:
You pay for a tail-lift and pallet-truck, with delivery to the kerbside. The drivers are not expected, or indeed paid, to lift, as these pallets weigh anything between 150 kg to 1000 kg. Please be aware that pallets are wider than most doorways and some gateways, so be prepared to transport your block after the haulier has delivered. However we find wheelbarrows and wheelie-bins work well!
If there is anything that may affect the delivery of the pallet, for example, tight turning where a tail-lift truck may not be able to manoeuvre or a very steep drive or other access problems to consider, then please report this to us and we will pass special instructions on to the courier for you. If the courier is not aware of the difficulties he may encounter it may cause delays and result in your pallet being left at the kerb-side.
Getting In Touch With Palletline:
You can’t normally get in touch directly with the haulier, so if you need an eta on the day of delivery then please contact us first. The same applies if you have any complaint about the courier, please contact us in the first instance and we will get Palletline to talk to you about the problem.
Care Of Your Parquet Blocks:
If you want to keep the parquet blocks in good condition please plan to have them under cover in a garage for example, or in the house. The pallet comes shrink-wrapped but a moist atmosphere outside, even if covered by a tarpaulin, will not be ideal for more than a day or two. We add some extra blocks of the same wood-block (free) on top of the parquet, so there will always be a bit more than you ordered.
It is advisable to acclimatise your parquet – around 2 weeks is sensible, more time is better.
Stack the blocks in the room you are going to lay the floor in small piles allowing air to circulate around each pile, ‘jenga’ style, rather than store them in one large block. Don’t plaster the room or introduce moisture when the blocks are acclimatising as they will absorb it.
If you are considering using parquet blocks with under-floor heating, then you will need to acclimatise the block for at least 3-4 weeks before-hand. This is in order to get any moisture content down to rh-levels in your room (check the relative humidity on a moisture meter). Under-floor heating is a very aggressive heat for timber flooring as it is a directly conducted heat. It is important to follow your fitter’s instructions to avoid later shrinkage.
A note about storage:
We can offer you a free storage service to assist with your project timings. However if, for any reason your project no longer goes ahead, we can only offer to sell your block for you, or send it to you. Most importantly, whilst we are storing it free of charge, it is your purchased parquet.
Finally, any problems by all means give us a call 01507 313 470.
DELIVERY RATES 2022:
Courier rate for small purchases: £16 per sq m
THERE IS A SMALL QUANTITIES SURCHARGE OF £25 incl VAT
PALLET RATES UP TO 1000 KG:
Please note: Saturday deliveries are double the first rate
£65 ECONOMY – £70 NEXT DAY:
AL – B – BA – BB – BD – BH – BL – BN – BR – BS – CB – CF – CH – CM – CO – CR
CT – CV –CW- DA – DE – DH – DL – DN1-13 & DN22 – DT – DY – EN – FY – GL – GU – HA HD – HG – HP – HR – HX – IG – IP – KT – L – LA – LE – LS – LU – M – ME – MK – NE NG- NN – NP – NR – OL – OX – PE – PO – (EXCLUDING ISLE OF WIGHT) – PR – RG – RH – RM -S – SG – SK – SL – SM – SN – SO – SP – SR – SS – ST –
SY1-22 – TF – TN – TS – TW – UB – WA – WD – WF – WN – WR – WS – WV -YO
£75 ECONOMY – £85 NEXT DAY:
INNER LONDON POSTCODES:
E – EC – N – NW – SE – SW – W – WC
£70 ECONOMY – £89 NEXT DAY:
CA – DD1-7 – DG – EH – EX – FK – G – KA – KY – LD – LL – ML – PA1-19
(PA19 UPWARDS-SEE SCHEDULE) – PH1-5 – PL – SA – SY22 UPWARDS
TA – TD – TQ – TR
£60 PER PLT UP TO 1250KG:
HU – LN – DN14 – 21 & DN23-42
AB – DD – IV – KW – PH
ULLAPOOL & SCOURIE 2-4 DAY SERVICE – £180.00
PA19 UPWARDS 2-4 DAY SERVICE – £180.00
KW POSTCODES MAINLAND 2-4 DAY SERVICE – £180.00
KW ORKNEY ISLANDS 4-5 DAY SERVICE – £180.00
ZE SHETLAND ISLANDS 4-5 DAY SERVICE – £180.00
JERSEY & GUERNSEY 3 DAY SERVICE –
£200.00 UP TO 1000 kg
ISLE OF MAN 3 DAY SERVICE –
£200.00 UP TO 1000 kg
ISLE OF WIGHT 2 DAY SERVICE –
£155.00 UP TO 1000 kg
NORTHERN IRELAND 3 DAY SERVICE – POA